Privacy Policy

Welcome to Kyngs. We are committed to protecting the privacy of everyone who uses our website. This Privacy Policy sets out what information we collect, how we use it, how we keep it safe, and the choices you have over it. We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our site, you agree to the practices described here.

Information We Collect

We collect information that lets us provide our service, keep your account secure, and meet our legal obligations. This falls into a few categories:

• Personal and contact data: your name, date of birth, email address, phone number, and residential address when you register or contact us.
• Account and verification data: identity documents and records we need to confirm your age and identity and to meet anti-money-laundering rules.
• Usage and technical data: your IP address, device type, operating system, browser, and the pages you view on our site.
• Cookies and tracking data: information gathered through cookies and similar technologies, described in the section below.

How We Use Your Information

We use the information we collect to operate the site and improve your experience, not to intrude on it. Specifically, we use your data to:

• Create and maintain your account.
• Verify your identity and comply with legal and regulatory requirements.
• Personalise the content and offers you see.
• Send service messages, and promotional material where you have agreed to receive it.
• Analyse how the site is used so we can improve it.
• Detect and prevent fraud, abuse, and technical faults.

Cookies and Tracking Technologies

Cookies are small files stored on your device when you visit our site. We use them to keep the site working, to remember your preferences, and to understand how visitors use our pages.

We use a few types of cookie:

• Essential cookies: needed for the site to function, such as keeping you logged in during a session.
• Preference cookies: remember your settings, such as language or currency.
• Analytics cookies: show us which pages are visited and how people move through the site, so we can improve it.
• Marketing cookies: measure the performance of our promotions and, where permitted, tailor offers to you.

You can control or delete cookies through your browser settings, and you can refuse non-essential cookies through our cookie banner when you first visit. Turning off some cookies may affect how parts of the site work.

How We Share Your Information

We do not sell, trade, or rent your personal information. We share data only where it is needed to operate the site or where the law requires it, including with:

• Service providers who help us host, secure, and analyse the site, under confidentiality agreements.
• Payment and verification partners, where relevant to your account.
• Regulators, law enforcement, or public authorities, when we are legally required to respond.

Where your data is transferred outside Australia, we take reasonable steps to ensure it receives a level of protection consistent with the Australian Privacy Principles.

Data Security

We use technical and organisational measures to protect your information, including SSL encryption for data in transit and restricted access to personal data within our team. No method of transmission or storage is completely secure, so while we work to protect your data, we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. Account and transaction records are usually held for up to seven years to meet anti-money-laundering, tax, and regulatory obligations, after which they are deleted or anonymised.

Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Ask for access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your data, where we are not required to keep it.
• Withdraw your consent to direct marketing at any time.
• Make a complaint about how we handle your data.

To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Third-Party Links

Our site may link to external websites that we do not control. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies before sharing any information with them.

Children's Privacy

Our site is intended only for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with a new effective date. We encourage you to review it periodically so you stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us through the contact page on our site or by email at [email protected].