Responsible Gambling

At Kyngs, we want your time with us to stay enjoyable. Gambling is a form of entertainment, not a way to make money or escape financial pressure, and the moment it stops feeling like fun is the moment to step back. Our part is to give you the tools and information to keep your play under control, and to point you to real support when you need it.

You must be 18 or over to open an account with us. We take that limit seriously, and we expect our players to gamble within their means.

Our Commitment to Responsible Gambling

We treat player wellbeing as part of operating a fair casino, not an afterthought. That means clear terms, honest promotion of our bonuses, and easy access to controls that let you manage how much time and money you spend. We also train our support team to notice the signs of gambling harm and to guide players toward help without judgement.

Recognising the Signs of Problem Gambling

Problem gambling builds gradually, and it is far easier to address early. Ask yourself whether any of these apply to you:

• You spend more money or time gambling than you planned.
• You find it hard to stop once you start.
• You chase losses, betting more to win back what you have lost.
• You borrow money, or sell things, to keep gambling.
• Gambling is affecting your mood, your work, or your relationships.
• You gamble to escape stress or low feelings.

If you recognise yourself in more than one of these, it may be time to use the controls below or to speak with one of the support services listed further down.

Tools to Help You Stay in Control

Your account includes settings that put limits on your play before it becomes a problem. Some you set yourself, and others our support team arranges for you:

• Deposit limits: cap how much you can deposit each day, week, or month.
• Time-out: take a short break, from 24 hours upward, with your account paused.
• Self-exclusion: close your access for a longer fixed period when you need real distance.
• Reality checks: on-screen reminders of how long you have been playing.
• Account history: review your deposits, withdrawals, and bets at any time.

To set a longer self-exclusion or a custom limit, contact our support team through live chat or email, and they will put it in place for you.

Tips for Safer Gambling

A few habits keep gambling enjoyable and under control:

• Decide on a budget before you play, and do not go past it.
• Only stake money you can afford to lose.
• Set a time limit for each session and take regular breaks.
• Never gamble to win back losses.
• Treat any winnings as a bonus, not as income you depend on.
• Avoid gambling when you are upset, stressed, or affected by alcohol.

Protecting Minors

Anyone under 18 is not permitted to register or gamble at Kyngs. We verify the age and identity of every player, and we close any account found to belong to a minor.

If children share your device, we recommend blocking software such as Gamban, Net Nanny, or GamBlock, which restrict access to gambling sites. Keep your login details private, and make sure your account cannot be opened by anyone else in your home.

Where to Find Help in Australia

If gambling has become a problem for you or someone close to you, free and confidential help is available across Australia, day and night. You do not have to be in crisis to reach out.

BetStop is an Australian Government register that blocks you from every licensed online and phone gambling provider in the country, for a period you choose, from three months up to a lifetime. The National Gambling Helpline on 1800 858 858 offers free counselling 24 hours a day, every day of the year. If you or someone else is in immediate danger, call 000.

Our support team is also available around the clock through live chat and email. If you have any concern about your gambling, or you want help setting a limit or self-excluding, contact us and we will help you take the next step.